Karen joined the Goodmann agency in 1977 and has been a licensed Personal Lines and Life/Health agent for over 20 years. She obtained the Certified Insurance Service Representative (CISR) designation in 1990. CISR is a nationally recognized designation program for insurance customer service representatives consisting of five courses that deal with and focus on the understanding of insurance exposures and coverages. Karen has two daughters, Amy and Emily, two granddaughters and one grandson.